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    在商業銀行信(xin)息(xi)(xi)化過程中(zhong)，要實(shi)現信(xin)息(xi)(xi)化管理(li)，其中(zhong)需要開發(fa)建設的(de)一個重(zhong)要的(de)管理(li)信(xin)息(xi)(xi)系統，就是(shi)(shi)辦(ban)公自(zi)動化系統(OA)。OA是(shi)(shi)基于先進的(de)網(wang)絡互連的(de)分布式(shi)軟件系統。通(tong)過有效(xiao)的(de)資(zi)源共享和信(xin)息(xi)(xi)交(jiao)流(liu)、發(fa)布，達(da)到提高工作效(xiao)率，降(jiang)低勞動強度，減少重(zhong)復(fu)勞動的(de)目的(de)。

    OA的(de)發展經(jing)歷了(le)(le)三個階(jie)段，第(di)(di)一(yi)代(dai)(dai)(dai)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)，是(shi)(shi)(shi)以(yi)個人(ren)電腦和辦(ban)公(gong)套(tao)件(jian)為(wei)主要(yao)特征的(de)個體工作(zuo)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)；第(di)(di)二代(dai)(dai)(dai)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)，是(shi)(shi)(shi)以(yi)網(wang)絡(luo)為(wei)中(zhong)心，以(yi)信息(或工作(zuo)流(liu)(liu))為(wei)主要(yao)處理內容(rong)的(de)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)；第(di)(di)三代(dai)(dai)(dai)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)，是(shi)(shi)(shi)以(yi)知識管理為(wei)核心的(de)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)，是(shi)(shi)(shi)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)的(de)一(yi)場新革命。以(yi)公(gong)文流(liu)(liu)轉(zhuan)為(wei)例，第(di)(di)二代(dai)(dai)(dai)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)實現(xian)了(le)(le)收發文和檔案管理一(yi)體化(hua)(hua)(hua)自(zi)動(dong)(dong)(dong)處理，第(di)(di)三代(dai)(dai)(dai)辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)在此基礎上(shang)更為(wei)文件(jian)處理的(de)每(mei)一(yi)個環節(jie)提供了(le)(le)該步驟所需要(yao)的(de)相(xiang)(xiang)關知識，包括在線的(de)專家(jia)、文件(jian)背(bei)景(jing)資料及其他企業相(xiang)(xiang)關信息，確保每(mei)個使(shi)用者都(dou)能(neng)(neng)夠隨時隨地根據需要(yao)向(xiang)專家(jia)學習、向(xiang)企業現(xian)有知識學習，使(shi)員(yuan)(yuan)工在辦(ban)公(gong)自(zi)動(dong)(dong)(dong)化(hua)(hua)(hua)系統(tong)中(zhong)的(de)地位(wei)從(cong)被動(dong)(dong)(dong)向(xiang)主動(dong)(dong)(dong)轉(zhuan)變，從(cong)而在提升(sheng)每(mei)個員(yuan)(yuan)工創(chuang)造能(neng)(neng)力的(de)過程中(zhong)，大大提高了(le)(le)企業與機構的(de)整體創(chuang)新和應變能(neng)(neng)力。

    知(zhi)識(shi)管(guan)(guan)(guan)理(li)(li)即(ji)一個(ge)組(zu)織整體上對(dui)知(zhi)識(shi)的(de)獲取、存儲、學習(xi)、共享、創新的(de)管(guan)(guan)(guan)理(li)(li)過程(cheng)。知(zhi)識(shi)管(guan)(guan)(guan)理(li)(li)系統可以幫助(zhu)企業發現知(zhi)道什么，如何(he)定位擁(yong)有專門知(zhi)識(shi)的(de)人，如何(he)傳(chuan)遞這些知(zhi)識(shi)，以及(ji)如何(he)有效利(li)用(yong)知(zhi)識(shi)系統。知(zhi)識(shi)管(guan)(guan)(guan)理(li)(li)能夠(gou)整合(he)企業的(de)知(zhi)識(shi)資源，將(jiang)個(ge)人知(zhi)識(shi)和信(xin)息提升為組(zu)織的(de)知(zhi)識(shi)。通過利(li)用(yong)先進的(de)協作技術(shu)，能夠(gou)在恰當的(de)時(shi)間，將(jiang)正確(que)的(de)知(zhi)識(shi)傳(chuan)遞給正確(que)的(de)人，幫助(zhu)企業提高整體業務(wu)、管(guan)(guan)(guan)理(li)(li)水平。如果把企業實(shi)施OA系統比做嬰兒姍姍學步，知(zhi)識(shi)管(guan)(guan)(guan)理(li)(li)就是(shi)成人運動員在奔跑。知(zhi)識(shi)管(guan)(guan)(guan)理(li)(li)是(shi)企業管(guan)(guan)(guan)理(li)(li)理(li)(li)念(nian)方(fang)法的(de)升華，是(shi)辦公(gong)自動化的(de)“破繭化蝶”，也(ye)正是(shi)企業信(xin)息化中對(dui)信(xin)息資源充分開發利(li)用(yong)所追求的(de)境(jing)界。

    知識(shi)(shi)管(guan)理有(you)助于(yu)企業(ye)從現有(you)數據中(zhong)(zhong)挖掘有(you)用(yong)的知識(shi)(shi)，增強(qiang)企業(ye)的商務智(zhi)能，有(you)助于(yu)發現和(he)培育(yu)新的想法(fa)和(he)思維。在以(yi)技(ji)術(shu)和(he)服務為特征的商業(ye)中(zhong)(zhong)，創新永遠是保持長久(jiu)競(jing)爭(zheng)優勢的主要(yao)(yao)源泉。過(guo)去(qu)，企業(ye)的價(jia)(jia)值(zhi)(zhi)基(ji)本上取決于(yu)企業(ye)的賬(zhang)面(mian)(mian)價(jia)(jia)值(zhi)(zhi)，但(dan)是知識(shi)(shi)管(guan)理的到來徹底(di)改(gai)變了人們對企業(ye)價(jia)(jia)值(zhi)(zhi)的認(ren)識(shi)(shi)。越來越多的企業(ye)市值(zhi)(zhi)遠遠大于(yu)其賬(zhang)面(mian)(mian)價(jia)(jia)值(zhi)(zhi)的事(shi)實表(biao)明(ming)，在新經濟時代，企業(ye)的真(zhen)正價(jia)(jia)值(zhi)(zhi)已(yi)不再只是資(zi)產負債表(biao)上的股東(dong)權(quan)益(yi)凈(jing)值(zhi)(zhi)，而應該再加上企業(ye)無(wu)形資(zi)產的提(ti)升(sheng)。而知識(shi)(shi)管(guan)理在企業(ye)價(jia)(jia)值(zhi)(zhi)提(ti)升(sheng)中(zhong)(zhong)，無(wu)疑扮演著一個重要(yao)(yao)的角色。

    在知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)經濟時(shi)代，商業(ye)(ye)銀(yin)(yin)(yin)行(xing)不僅僅是一(yi)個(ge)經濟實(shi)(shi)體，同(tong)時(shi)也應該(gai)是一(yi)個(ge)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)實(shi)(shi)體，重(zhong)視和(he)研(yan)究知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)對銀(yin)(yin)(yin)行(xing)的(de)(de)(de)(de)(de)(de)成長發(fa)展(zhan)至關重(zhong)要。商業(ye)(ye)銀(yin)(yin)(yin)行(xing)實(shi)(shi)施知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)需(xu)要遵循的(de)(de)(de)(de)(de)(de)原(yuan)則是：積累(lei)是知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)基礎，共享是知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)價(jia)值(zhi)體現，創新是知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)最終追求。具(ju)體實(shi)(shi)施要遵循以下步驟：確(que)定銀(yin)(yin)(yin)行(xing)的(de)(de)(de)(de)(de)(de)戰略目(mu)(mu)(mu)標和(he)核(he)(he)心競(jing)爭(zheng)力在哪里(li)，因為知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)不能脫離銀(yin)(yin)(yin)行(xing)的(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)標獨(du)立存在，它必須與銀(yin)(yin)(yin)行(xing)的(de)(de)(de)(de)(de)(de)總體目(mu)(mu)(mu)標相一(yi)致；確(que)定銀(yin)(yin)(yin)行(xing)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)重(zhong)點領域是哪些(xie)，通(tong)過(guo)分(fen)(fen)析銀(yin)(yin)(yin)行(xing)的(de)(de)(de)(de)(de)(de)核(he)(he)心競(jing)爭(zheng)力，業(ye)(ye)務發(fa)展(zhan)重(zhong)點等，確(que)定組織內(nei)部(bu)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)涉(she)及的(de)(de)(de)(de)(de)(de)部(bu)門(men)或名(ming)單，定義出先后(hou)次(ci)序，找(zhao)(zhao)到投(tou)入(ru)小，見效快(kuai)的(de)(de)(de)(de)(de)(de)環(huan)(huan)節，可以起(qi)到示范作(zuo)用；對引(yin)(yin)入(ru)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)業(ye)(ye)務環(huan)(huan)節或流程(cheng)進行(xing)分(fen)(fen)析。分(fen)(fen)析業(ye)(ye)務環(huan)(huan)節或流程(cheng)的(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)標，研(yan)究環(huan)(huan)節現有的(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)和(he)存放情況，制(zhi)定出知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)樹狀(zhuang)圖；制(zhi)定相應的(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)方案(an)，根據業(ye)(ye)務環(huan)(huan)節或流程(cheng)的(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)需(xu)求以及相應的(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)障礙，找(zhao)(zhao)到破除障礙滿足需(xu)求目(mu)(mu)(mu)標的(de)(de)(de)(de)(de)(de)工具(ju)，制(zhi)定出知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)實(shi)(shi)施計劃書；對引(yin)(yin)入(ru)知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)業(ye)(ye)務環(huan)(huan)節或流程(cheng)進行(xing)實(shi)(shi)施前和(he)實(shi)(shi)施后(hou)的(de)(de)(de)(de)(de)(de)評(ping)(ping)估(gu)，通(tong)過(guo)評(ping)(ping)估(gu)、檢測(ce)，及時(shi)調整知(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)計劃。

    銀(yin)行(xing)通(tong)過知(zhi)(zhi)識(shi)管理(li)的(de)實(shi)施，為銀(yin)行(xing)的(de)所有(you)工(gong)作(zuo)(zuo)人員提供一個學習、工(gong)作(zuo)(zuo)、創新的(de)知(zhi)(zhi)識(shi)平(ping)臺，這(zhe)個知(zhi)(zhi)識(shi)管理(li)系(xi)(xi)統(tong)(tong)(tong)，將包括知(zhi)(zhi)識(shi)中心、知(zhi)(zhi)識(shi)檢索系(xi)(xi)統(tong)(tong)(tong)和專家(jia)名錄。銀(yin)行(xing)在實(shi)現知(zhi)(zhi)識(shi)管理(li)的(de)時候，首先要(yao)建(jian)立(li)一個環境(jing)，這(zhe)個環境(jing)應當使(shi)成(cheng)員溝(gou)通(tong)變得(de)非常容易。其次，這(zhe)個環境(jing)中應該將原有(you)的(de)“人盯人”的(de)管理(li)方(fang)式轉變為電子化工(gong)作(zuo)(zuo)流的(de)管理(li)方(fang)式，從而解決最(zui)棘手的(de)工(gong)作(zuo)(zuo)效率問(wen)題。還(huan)有(you)，應當利用(yong)系(xi)(xi)統(tong)(tong)(tong)積(ji)累的(de)大量信息資源，使(shi)之變成(cheng)銀(yin)行(xing)的(de)無(wu)形資產，并成(cheng)功建(jian)立(li)起(qi)銀(yin)行(xing)的(de)知(zhi)(zhi)識(shi)文化體系(xi)(xi)。